Luraco | iRobotics 9 MAX

FREE SHIPPING To All US States (Exceptions Apply)

(Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Ships within 2-3 Business Days

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call +1 (725) 777-4544 or email info@vitalialife.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544  the chat in the bottom right, or email info@vitalialife.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty and Return Policy Information

Luraco Technologies is dedicated to offering our valued customers the best massage chair buying experience available. As part of this commitment, the company works very hard to provide customers with the best warranty plan available. We guarantee any defective massage chair will be repaired or replaced (if not repairable) during the effective warranty period.

With the premium-quality materials used in the i9 Max Series and redundancy in system reliability, Luraco is proud to offer the BEST IN INDUSTRY WARRANTY coverage that no competitors can match.

What is covered in this Warranty?

For Home Use:

This warranty includes parts and in-home labor costs covered for the first 3 years at no cost to the customer.
This warranty includes additional 2 years for parts at no cost to the customer.
This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.

For Commercial Use: 

This warranty includes parts and labor costs covered for the first 6 months at no cost to the customer.
This warranty includes additional 6 months for parts at no cost to the customer.
This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.

* Does not include Alaska, Hawaii, Puerto Rico, or international sales.

What is NOT covered in this Warranty?

1. This warranty does not cover any loss or damage resulting from improper installation, alterations, or modifications of original condition or unauthorized repairs.
2. This warranty does not cover damage resulting from improper use of electrical/power supply, electrical disturbances, power surges, cracked remote control screens, cosmetic changes, improper operating environment, or damage caused by animals or liquids of any kind.
3. This warranty does not include any shipping expenses incurred.
4. This warranty does not apply to normal wear-and-tear including leather or fabric coverings.
5. This warranty does not cover damages from floods, storms, fires, or other natural disasters.
6. The warranty does not apply if the product has been damaged physically, whether intentionally, accidentally, or by neglect: including but not limited to stains, fluids, mold, water damage, pet or insect damage, cuts, burns, loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair; and products purchased from unauthorized dealers.
7. Unnecessary service: If no problem is found by the service technician, you may be charged for service calls, labor, and travel costs.
8. Display models that have been on the showroom floor for more than twelve (12) months are not covered under this limited warranty.
9. Warranties are non-transferable and apply only to the original purchaser at the original location. If moving, please contact us at 1-725-888-8644 before you move for more details.

Implied Warranty

Any implied warranties shall be limited to the duration of the 3-year portion of this warranty for home use and the 6-month portion of this warranty for commercial use. With regard to the structural frame, it is limited to the duration of the 5-year portion of this warranty for home use, and the 1-year portion of this warranty for commercial use.
In no case will Luraco be liable for incidental or consequential damages, whether such damages are claimed on basis of breach of warranty, breach of contract, negligence, or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
 Luraco shall not be liable for any personal injury, property, or any incidental or consequential damages of any kind resulting from malfunctions, defects, misuse, improper installation, or alteration of this product.

Extended Warranty Plan

Luraco’s massage chairs come with a high expectation of performance and reliability and should last for many years. However, all products have a defective rate. If something does go wrong, Luraco offers a purchased Extended Warranty Plan. The Extended Warranty Plan provides home-use customers with additional 2 years of comprehensive protection for Luraco’s massage chairs. You can rest assured that your massage chair will be taken care of as soon as possible.

Note: The Extended Warranty plan must be purchased within ninety (90) days of the original chair purchase.

Also, the Extended warranty plan is available for in-home use applications only. Luraco does not offer this plan for commercial use.

Important return policy and instructions

Luraco wants you to be completely satisfied with your purchase. However, in the event that you decide to return a chair, there are a few important things to keep in mind:

1. You have 30 calendar days to return from the date you received the chair.
2. A return must be coordinated by the dealer where the chair was purchased.
3. The dealer will get a return authorization by calling 817-633-1080 Option 2.
4. Carefully pack the chair in its original carton or another suitable box to avoid damage in shipping.
5. Before packing your chair, be sure to enclose:
   a. Your name with your full shipping address and telephone number
   b. A dated receipt for PROOF OF PURCHASE
6. Take pictures of your chair before packing it up.
7. Take pictures of boxes upon pick up for return shipping. Include documentation detailing the problem you are having with your chair.

NOTE: All orders shipped outside the continental United States are non-returnable and non-refundable, including states and territories such as Hawaii, Alaska, Puerto Rico, and Guam.

Incurred shipping costs are non-refundable. All return shipping costs must be prepaid by the customer.