CANCELLATION POLICY (Before Item Ships):
A full refund is guaranteed to any orders canceled before the order ships and leaves the manufacturer warehouse. Orders canceled after the order leaves the warehouse will be subject to the Return Policy outlined below. Please contact us as soon as possible so we can refund you in full before your order leaves the warehouse.
Reach us during business hours @ 725-777-4544, the Live Chat Feature in the bottom right or email info@vitalialife.com any time.
RETURN & REFUND POLICY:
Vitalia Return Policy:
If you need to process a return we’re happy to help you. For most brands we offer a 30 day return policy from the time the item is received. If your return is approved you will receive a full refund minus a 25% restocking fee. The item(s) being returned must be in “like new” condition (meaning that they show no signs of wear or damage), and must include all original packaging as well as any accessories, manuals etc. that came included with the original order. You as the customer are solely responsible for the return shipment and any damage to the package throughout the return process.
The return will be inspected upon arrival. If it arrives in a less than “like new” condition or is missing any of it’s original pieces, the cost of the restocking fee will be reassessed (up to 100%) to cover what is necessary for the state of the return.
Please Note: If you choose to purchase White Glove Delivery & Installation for your item, the costs of that service are not eligible for a refund as they are paid directly to the service provider.
Brand Specific Return Policy:
Not all orders however are available for return once they have shipped. We order our products directly from the manufacturer. Therefore if the manufacturer will not permit us to return a product, we cannot offer a return to you. This often varies on a case-by-case, brand-by-brand basis. If the return policy for the brand/product you are interested in purchasing is different than what is stated above it will be listed in the “Return Policy” tab on the product page for that item. Please refer to this tab for more accurate information, as it will define in detail the return policy for that specific brand/item.
Please reach out to us with any further questions you might have about the brand/product you are interested in purchasing. We’re happy to help in any way that we can to make you feel confident in the purchase you are making before you buy. We stand behind the quality of the brands that we carry and know that we can help you find the right fitting product for your specific needs.
How to Know the Return Policy for Your Product:
To know the exact return policy for the product you are interested in purchasing, refer to the “Warranty” tab on the product page. This will outline the specific return policy for that product.
Vitalia Life reserves the right to refuse any return that does not meet the requirements outlined above as well as the requirements outlined within the specific brand return policy found on the product page.
All customers who purchase with us agree that they have read, understand and agree to the terms and conditions above.
Defective Products:
All of our products have a guaranteed quality policy, meaning that you will get the product that you paid for 100% fully functional, without any extra expenses on your end. Please contact us as soon as possible but within 15 days if your ordered products(s) are defective in any way upon arrival. We will resolve the problem as quickly as possible.
RETURN PROCESS:
To start a return please email us at: info@vitalialife.com.
Please include the information listed below to expedite the process and we will be happy to assist you!
- Original Order #
- Items you would like to return
- Reason for return
Please Note: Products must be packed for return in the original box with original packaging material. All accessories and anything included with original shipment must be included with the return. Incomplete product returns will be charged a restocking fee up to 100% at the discretion of Vitalia Life and the manufacturer.
- Once the return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Processing can take up to 8 days.
SHIPPING TIMES:
We promise to do our best to get your order to you as quickly as possible. We provide estimated shipping times on the product pages based on what our suppliers and freight companies tell us. Those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills being behind on making metal, the manufacturers delayed because of mills, the overwhelming demand on shipping, factory/warehouse and dock workers etc.)
Order delays have proven to be unavoidable from time to time and outside of Vitalia's control. While this might be frustrating we ask you to please be patient and understanding with us in these tough times. We will keep you informed of any changes in your shipment and will do our best to make your purchasing experiences as frictionless as possible. We thank you for your business and appreciate your patience.
DAMAGES:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@vitalialife.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any visible signs of exterior damage must be reported within 24 hours of arrival.
WARRANTY:
Warranties vary manufacturer-manufacturer and product-product. Please refer to individual product pages for specific details on the items you are interested in purchasing or contact us with questions . Warranty damages occur overtime and from use. If an item was defective upon arrival, and not reported within 15 days, this is not a warranty claim.
CHARGEBACKS:
Our customer service team is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, doing everything we can to give you the best service and policies possible. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us and we will help you resolve your issue. Please do not file chargebacks for issues we can resolve together. Thank you for shopping with us!
Contact info@vitalialife.com with any questions.
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