FREE SHIPPING To All US States (Exceptions Apply)

(Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Ships within 2-3 Business Days

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call +1 (725) 777-4544 or email info@vitalialife.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544  the chat in the bottom right, or email info@vitalialife.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

HUUM WARRANTY DETAILS

Buyer is obligated to read user manual and follow instructions and requirements presented. Damage to the product caused by not following instructions and requirements will void warranty

If any defects are found on the product, where manufacturer can be blamed, then buyer has the right to demand fixing or replacing the product. Demands must be made not later than 5 years after buying the product. Purchase receipt needs to be presented when warranty demands are made.

Warranty Terms:

• Warranty applies only to product that have been used according to the manual
• Warranty does not cover wear that occurs from natural usage.
• Warranty does not cover defects or wear caused by planned use.
• Warranty does not imply when:
• damage or defects are caused by transportation or other actions not controlled by manufacturer.
• product has been damaged by carelessness, improper storing or overload
• errors in the installation of the product due to non- compliance with the product’s manual
• product has been modified in any way
• warranty period is over
• product is not complete

GENERAL SAFETY INFORMATION FOR THE USER

• If thermal protection 266 oF (130 oC) has tripped, check the sauna’s condition and safety. If the heat sensor with overheating protection is to be replaced, contact our customer service at info@vitalialife.com
• For unique problems that are not covered in the installation manual, contact your vendor to ensure safety.
• For the safe use of the sauna’s control device, it is not permitted to alter or rebuild the device.
• The manufacturer has the right to make technical changes to the device.

PURPOSEFUL USE

• Make sure that there are no objects on the heater. Even non- combustible items may cause overheating, resulting in a fire hazard.
• Close the steam room’s door for the time the sauna is heated. Heating will not work with an open door.
• This device is not intended to be used by people with limited physical, sensory or mental abilities (including children) or by people with a lack of experience and/or knowledge, unless they are supervised by a person responsible for their safety or they have received instructions from such a person.
• Ensure that children do not play with the device.
• For safety reasons, turn off the sauna’s circuit breaker when the sauna is not being used.
• To use the remote control, check the heater condition and remove any items from the heater. Make sure the steam room is safe and close the door.
• Old devices contain recyclable materials. Therefore, do not throw old devices into the household waste.
• Turn off the sauna’s circuit breaker from the switchboard if you do not intend to use the sauna for an extended period.

Return Information

The buyer has the right to request product inspection in the event of any defect within the framework of the warranty terms and conditions. In the event of a defect in the Product, the use of the Product must be stopped immediately, please contact our customer care at (725) 777-4544 or via email at info@vitalialife.com as soon as possible, and the following information and documents must be submitted:

• Product name or code;
• Purchase Invoice of the Product;
• Description and Photograph(s) of the defect

Once evaluated, we will send you the return information and/or further instructions.

Return Requests for non-defective products are subject for approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). All expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.

Returning the units without an approved RMA will be denied and refund will not be honored. All Terms and Conditions and Warranty are agreed upon/by the time of purchase. 

**All Policies, Warranty Terms and Conditions are presented before purchase.