AUROOM SAUNA USER MANUAL

Before Installation

• Read this user manual and sauna installation guide.
• Make sure there is adequate ventilation in the room where the sauna is to be installed (including as directed by the manufacturer of the sauna heater).
• Make sure the sauna's wooden parts are not constantly in contact with water during installation (such as bottoms of the walls).
• Make sure that the external surfaces of the sauna do not remain directly exposed to water and moisture upon installation.
• Read the user manuals and installation guides for all electrical devices to be used in the sauna.
• Make sure that the work is performed by a licensed electrician (including the installation of the electric sauna heater).

Finishing Wood Details

• So the wood lasts longer in the sauna over use, treat all wooden components with a breathable protectant compound. Before assembling sauna components, treat walls and ceilings on the interior and exterior with products designated for that purpose (e.g. Tikkurila SUPI Saunasuoja). Treat all sides of seating platforms before assembly and use with a designated compound (e.g. Tikkurila SUPI Laudesuoja). Wood protectants give the wood resistance to soiling and moisture, and an attractive appearance. Treated wood surfaces are also easier to clean.
• In applying treatment to wood details, first read the user manual for the respective products.
• Note: Do not use paints and varnishes! The wood must be able to breathe.

Installation of Heater Stones and First Use of the Sauna

• The heater must be installed as indicated by the heater manufacturer.
• The heater stones must be installed as directed by the heater manufacturer, advisably so the internal heating elements do not remain visible. Pouring water directly on to the heating elements may reduce their lifespan.
• To allow for removal of any production chemicals, the heater stones should be washed. When heating the sauna for the first time, heat the sauna under supervision to a ventilated both during and after the heating. During the first heating, the wood treatment compounds will be absorbed by the wood and form a protective layer. Do not take a sauna during the first heating!
• Depending on the intensity of use of the sauna, keep an eye on how the heater stones are holding up (they may crack over time). If necessary, heater stones can be added or replaced all at once.

Regular use and maintenance of the sauna

• To keep the platform looking fresh, we advise using seating pads or boards.
• To clean the platform and other wood components, use the designated cleaning compounds, reading the instructions first.

After each sauna session:

• Wipe off the platform with a clean, damp cloth. Keep excess water from pooling on wood surfaces. Do not use a stream of water to wash the platforms.
• After cleaning the sauna, ventilate the room and allow the surfaces to dry.
• If possible, lift up the platforms so they can dry better.

At least once a year and/or if the protective layer wears away (and if necessary, more frequently):

• Treat the sauna's wood surfaces once again with a special sauna wood protectant (See the section onFinishing wood details).
• Wash all parts of the platform on all sides with a special cleaning compound (such as Tikkurila SUPI Saunapesu), using a soft brush and/or cloth. Follow the directions of the cleaning compound manufacturer. For stronger stains and soiling, the platform surface can be cleaned gently using fine-grade sandpaper. The platform or sanded surface should then be re-treated with protectant (see the part on Finishing wood details). Avoid use of non-compliant cleaning agents. For example, disinfectants bleach the wood surface and may ruin it.
• Avoid pressure washing and streams of water when cleaning the sauna.
• Clean the walls and ceilings in the same way as the platform.
• Check the fastenings of the platform structures.

The following is forbidden in the sauna:

• Drying textiles such as carpets and clothing etc as this may pose a fire hazard. Excessive moisture may also damage the surface of the wood.
• Heating the sauna to a temperature beyond the specifications of the sauna and heater manufacturer. Excessive heat may cause the wood to warp or pose a fire hazard.
• Pressure washing or using a stream of water to clean the sauna, as excess moisture may permanently damage the wood surface and structures.

Properties of the wood used in the sauna

• Wood is a natural material and temperature changes may cause its surface to crack or bend. This risk varies according to material and intensity of use (it is minimal in the case of heat-treated material and home use).
• The wood material used in the part of the sauna exposed to steam may darken due to heat over the long term or from intense use.
• Heat-treated material may give off a particular smell when a new sauna is heated, but this phenomenon will fade over time.

WARRANTY TERMS AND CONDITIONS FOR MODULAR SAUNAS

This document provides the warranty terms and conditions for the prefabricated saunas to be used in indoor conditions (hereinafter the Product) manufactured by the company Auroom  (hereinafter the manufacturer).

1. The Manufacturer shall provide a two-year warranty with respect to the initial buyer of the Product against any potential construction, manufacturing and material defects as well as a Mnaufacturer's warranty for assembled product.

2. The warranty period shall commence as of the delivery of the Product to the buyer. It shall be assumed that the date of delivery of the Product coincides with the date set out on the invoice submitted to the buyer of the Product.

3. The warranty shall only be valid if the Product is purchased from the Manufacturer, the Manufacturer's official distributor or via the official sales channels of the Manufacturer, and provided that the buyer adheres to the installation instructions, user manual and maintenance instructions of the Product. Installation instructions are provided with the Product. The user manual and maintenance instructions are available on the website.

4. The warranty does not cover:

• public and rental saunas (except upon special agreement);
• damage caused during the transport of the Product, incorrect storage or the construction thereof (crushing, scratches, soot stains, filler/paint splatter, etc.);
•     damage caused due to the installation of altered (drilled, sawn or disassembled) extra details, incorrectly assembled Products and/or improperly used Products and extra details;
• damage caused due to normal wear and tear when using the Product;
• natural qualities of the materials used (e.g. differences in timber grain). Natural timber may crack or bend due to major fluctuations in humidity and temperature. This does not affect the functioning of the sauna and does not indicate that the timber is of inferior quality;
• damage resulting from unforeseeable circumstances (e.g. vandalism, fire, flooding, etc.); storage of an unassembled Product by the buyer for more than one year;
• Products that have been stored in unsuitable conditions (excessive humidity, major fluctuations in temperature, temperatures higher than 120 degrees, etc.);
•     Products that have been repaired during the warranty period by persons other than the Manufacturer or a person authorised by the seller.

5. The buyer shall waive the right to exercise the rights arising from warranty if they:

• have failed to duly and properly inspect the quantity, composition and quality of the Product upon the receipt thereof, if a deficiency of the Product could have been detected in the course of a reasonable inspection. The buyer is obligated to inspect the quantity, composition and quality of the Product at the earliest opportunity after receiving the Product, and in all instances before commencing the assembly of the Product;
• have failed to notify the seller of a deficiency detected in the Product in a timely manner. The buyer shall notify the seller of any issues related to the quantity, composition or quality of the Product immediately, but within at least ten calendar days as of the moment the buyer has detected the issue or should have detected the issue;
• have submitted false information to the seller or the Manufacturer in relation to the Product or an instance covered under warranty.

6. In the event of a defect in the Product, the use of the Product must be stopped immediately, the seller of the Product must be contacted as soon as possible, and the following information and documents must be submitted:

• Product name or code;
• purchase invoice of the Product;
• description and photograph(s) of the defect.

7. Buyer's Rights

• The buyer has the right to request that repairs be made to the Product (or that the Product be replaced if the repairs fail to rectify the issue) free of charge within the framework of the warranty terms and conditions. Upon the agreement of the parties, the elimination or rectification of deficiencies may also take place in another manner;
• In the event of a defect, the buyer only has the right to return the Product and demand a full refund rather than the defect is significant and repairs would be unlikely to produce the desired result or if repeated repairs under warranty have not been performed in accordance with requirements. If the Product is returned, the purchase price of the Product shall be refunded to the buyer in full. If the Product is replaced, the buyer shall return the deficient Product;
• The buyer shall be entitled to obtain a warranty on a replaced Product or part of a Product that is of the same duration as the original sales warranty.

8. The warranty only covers the replacement or repairs of defective parts and does not extend to other direct and/or indirect expenses (e.g. transport) and/or damage caused due to a defect or failure of the Product.

9. The legislation of the Republic of Estonia shall apply to these terms and conditions and the warranty to be granted by the Manufacturer for the Products. The Tartu Courthouse of the Tartu County Court shall serve as the competent court for the resolution of any and all disputes related to the warranty.

**All Policies, Warranty Terms and Conditions are presented before purchase.

FREE SHIPPING To All US States (Exceptions Apply)

(Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Ships within 2-3 Business Days

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call +1 (725) 777-4544 or email info@vitalialife.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544  the chat in the bottom right, or email info@vitalialife.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.