BODY-SOLID LIFETIME WARRANTY

BODY-SOLID COMMERCIAL RATED

Warranty Agreement

This Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc.(Body-Solid) under the Body-Solid brand name.

BODY-SOLID warrants the Commercial Warranty as follows:

LIFETIME: Frame & Welds
3 YEARS: Pulleys, Bushings, Bearings, Hardware, Plates, Guide Rods
1 YEAR: Cables, Upholstery, Grips (Normal Wear)

Body-Solid warrants that the Product you have purchased for in-home or light  commercial use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period.

Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase.

This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you.

It excludes expendable parts such as paint and finish.

This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

COMMERCIAL RATED WARRANTY

This Limited Express Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc. ("Body-Solid") under the BODY-SOLID brand name (hereinafter referred to as “Product”).

LIGHT COMMERCIAL USE: Body-Solid Light Commercial Warranty applies to facilities that DO NOT charge monthly membership dues and where the equipment would not be used by more than 50 people a day. Light Commercial facilities include: hotels, apartments, condominiums, personal training studios, police and fire stations, and all other Light Commercial facilities that meet the limitations listed above.

What Is Covered? During the warranty period, Body-Solid will, at its sole discretion, at no additional charge, provide the exclusive remedy of repair or replacement of the Product if it becomes materially defective, malfunctions, or otherwise fails to conform with this limited warranty under normal light commercial, personal, family, or household use. In repairing the Product, Body-Solid may replace defective parts with new or, at Body-Solid's sole discretion, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this limited warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.

How Long Coverage Lasts? Body-Solid warrants that the Product you have purchased for light commercial or non-commercial, personal, family, or household use from Body-Solid or from an authorized BODY-SOLID dealer will be free from any material defects in materials or workmanship under normal use during the warranty period from the date of purchase. Your sales receipt, showing the date of purchase of the Product, shall constitute proof of the date of purchase.

Important Additional Terms and Restrictions. This warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the Product. It excludes expendable parts such as paint and finish. It does not cover labor costs. While necessary maintenance or repairs of the Product can be performed by any company, or by the owner we recommend that you use only Body-Solid or an authorized BODY-SOLID dealer for best results. Improper or incorrectly performed maintenance or repair voids this warranty. Body-Solid neither assumes nor authorizes any third party to assume for it any other warranty.

This warranty is void under the following conditions: if the Product is not assembled/installed according to the instructions/directions included with the Product; if proof-of-purchase documentation or Product serial number is altered or forged; if the Product was not purchased from Body-Solid or from an authorized BODYSOLID dealer. This warranty does not extend to any Product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of improper or incorrectly performed service or repair by anyone other than Body-Solid or an authorized BODY-SOLID dealer or an authorized BODY-SOLID warranty service provider; (e) as a result of failure to provide reasonable and necessary care as outlined in the owner's manual for the Product. Should any Product submitted for warranty service or replacement be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.

How to Redeem this Warranty. To redeem this warranty, you must contact Body-Solid at 1-800- 556-3113 or service@bodysolid.com. Body-Solid may elect to send a new part to remedy the defect. However in some cases, Body-Solid may need to directly repair or entirely replace the equipment in which case you will be given a Return Authorization Number by Body-Solid customer service. You then must return the Product, together with the Return Authorization Number and the sales receipt, in its original container (or equivalent) to the following address: Body-Solid, Inc., Attn: BODY-SOLID Warranty Dept., 1900 S. Des Plaines Ave., Forest Park, IL 60130. You must pre-pay any shipping charges, export taxes, customs duties and taxes, insurance, and any other charges associated with transportation of the Product. Body-Solid will not accept any Product returned on a freight collect basis or outside of Body-Solid's normal business hours. You are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment or return.

How State Law Applies. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THIS IS THE ONLY WARRANTY APPLICABLE TO BODY-SOLID BRANDED PRODUCTS. TO THE EXTENT PERMITTED BY LAW, BODY-SOLID DISCLAIMS ALL OTHER EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE BEYOND THE ONE (1) YEAR WARRANTY PERIOD.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPY TO YOU.

NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, OR ANY OTHER ECONOMIC DAMAGES ARISING IN TORT OR CONTRACT, INCLUDING ANY IMPLIED WARRANTY CLAIMS. BODY-SOLID'S AND ITS AFFILIATES' ENTIRE LIABILITY IN THE AGGREGATE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Warranty is not applicable outside the United States - Before returning a product you must call BODY-SOLID at  1.800.833.1227 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims. BODY-SOLID will not accept Freight Collect shipments or return shipments on a freight collect basis.

FREE SHIPPING To All US States (Exceptions Apply)

(Excluding Puerto Rico, Hawaii, Alaska)

Lead Time - Ships within 2-3 Business Days

Our Shipping Partners:

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call +1 (725) 777-4544 or email info@vitalialife.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544  the chat in the bottom right, or email info@vitalialife.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.