Napoleon | Altitude™ X 36" Direct Vent Gas Fireplace
📞 Questions? Call 725-777-4544
Napoleon | Altitude™ X 36" Direct Vent Gas Fireplace - Natural Gas is backordered and will ship as soon as it is back in stock.
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Have Any Questions?
Have Any Questions?
NEED TO CONTACT US?
HAVE A QUESTION OR COMMENT? WE’RE HERE FOR YOU.
We make it easy and fast to get the info you need in the way that works best for you — we seek to respond to all communications as soon as possible.
Phone: +1 (725) 777-4544 We are actively taking calls or texts Monday-Friday 8am-5pm est
Please allow us 24 hours to get back to your email.
Email: info@vitalialife.com
Live Chat: Yep, that’s really us. Click the chat button at the bottom right of the page.
Why Buy From Us?
Why Buy From Us?
At Vitalia, our commitment transcends beyond merely selling luxury spa and wellness products. We prioritize our customers, ensuring unparalleled support that truly sets us apart. But what distinguishes us in a market that's crowded with promises of excellence? Several factors contribute to our uniqueness.
Firstly, our foundation is built on expertise. Our founders aren't just business people; they're connoisseurs of luxury wellness, having spent years curating and utilizing the finest spa and wellness equipment. This deep-rooted belief in our offerings assures you of their unmatched quality. We're not just selling; we're sharing products we trust won't disappoint.
Moreover, our dedication to your satisfaction is relentless. We strive to exceed your expectations, providing everything you need and more. Our team is always ready to assist, just a phone call or email away, ensuring your decision to choose Vitalia remains unregretted.
Originally inspired to cater to those seeking the pinnacle of wellness and recovery, Vitalia has evolved to serve a broader audience. Our mission is to furnish your spaces with the epitome of luxury in spa and wellness, transforming them into sanctuaries of rejuvenation.
WHY CHOOSE US?
FREE SHIPPING & UNBEATABLE PRICES GUARANTEED
Shopping with Vitalia means access to the best prices, guaranteed. Our exclusive brand partnerships are governed by strict pricing policies, ensuring you receive the best value.
CUSTOMER-FIRST APPROACH
Our team values each interaction, committed to enhancing your experience at every step. Unlike others focused on quick sales, Vitalia is here to guide you through your purchasing journey, from product inquiries to making the ideal selection. Our customer service is just a call or email away.
PASSION FOR WELLNESS
We are wellness enthusiasts. Contact us, and you'll connect with someone who shares your passion for luxury and wellness. Having navigated the vast landscape of spa and wellness ourselves, we understand precisely what you need for optimal rejuvenation.
INDUSTRY EXPERTISE
Our partnerships with leading brands in the spa and wellness sector enable us to offer an exclusive selection of high-end products unavailable elsewhere. Our selection process is rigorous, ensuring only the best brands make it to our portfolio.
PRICE MATCH GUARANTEE
Thanks to our brand relationships, we offer the best market prices, backed by our Price Match Guarantee. Find a lower price elsewhere? We'll refund the difference.
FAST & FREE SHIPPING
Enjoy free shipping across the continental U.S. on all orders (exceptions apply)
SECURE ONLINE SHOPPING
Shop with confidence, knowing your data is protected by our robust SSL encryption.
BULK PURCHASE DISCOUNTS
Looking to buy in bulk? Contact us at sales@vitalia.com for a bespoke quote and discover potential savings.
AUTHORIZED DEALERSHIP
As an authorized dealer for every brand we feature, you're assured of receiving full manufacturer warranties with every purchase.
Vitalia isn't just a brand; it's a lifestyle choice for those who seek the ultimate in luxury spa and wellness. This is why Vitalia stands as the premier source for luxury wellness equipment and decor.
Shipping & Returns
Shipping & Returns
FREE SHIPPING TO ALL US STATES (EXCEPTIONS APPLY)
(Excluding Puerto Rico, Hawaii, Alaska)
Lead Time - Ships within 2-3 Business Days
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.
Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.
If there are any delays regarding your product shipment, we will let you know in advance.
Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call +1 (725) 777-4544 or email info@vitalialife.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544
Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544 the chat in the bottom right, or email info@vitalialife.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact info@vitalialife.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Napoleon | Altitude™ X 36" Direct Vent Gas Fireplace
Shipping & Returns
FREE SHIPPING To All US States (Exceptions Apply)
(Excluding Puerto Rico, Hawaii, Alaska)
Lead Time - Ships within 2-3 Business Days
Our Shipping Partners:
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.
Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.
If there are any delays regarding your product shipment, we will let you know in advance.
Cancellations & Refunds: Vitalia prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call +1 (725) 777-4544 or email info@vitalialife.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@vitalialife.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544
Cancellations & Refunds: At Vitalia, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to info@vitalialife.com or call us at +1 (725) 777-4544
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (725) 777-4544 the chat in the bottom right, or email info@vitalialife.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Vitalia's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact info@vitalialife.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Warranty
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Questions?
Call 725-777-4544 or message live chat
