At Vitalia, we understand the importance of having a clear and concise payment policy that ensures the protection of both our business and our customers. Our payment policy is as follows:
- Payment Methods: We accept payments through credit/debit cards, PayPal, and bank transfers. Customers can choose their preferred payment method during the checkout process. All payments must be made in US dollars.
- Payment Terms: For orders below $5,000, full payment is required at the time of purchase. For orders above $5,000, we require a 50% deposit at the time of purchase, and the remaining 50% must be paid before the product is shipped. We reserve the right to cancel any order that does not meet our payment terms.
- Sales Tax: Customers are responsible for paying any applicable sales tax in their state or country. We calculate and collect sales tax at the time of purchase and remit it to the relevant tax authorities.
- Fraud Prevention: To prevent fraud, we may require additional information from customers, such as a copy of their ID or a proof of address. We use industry-standard security measures to protect customers' personal and financial information. We reserve the right to cancel any order that we believe may be fraudulent.
- Order Confirmation: After a customer places an order, we will send a confirmation email to the email address provided during the checkout process. The email will include the order number, the total amount charged, and the estimated delivery date.
- Order Cancellation: Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a restocking fee. If the product has already shipped, the customer is responsible for returning the product and any associated shipping costs.
- Shipping: We offer free standard shipping for all orders. Expedited shipping options are available for an additional fee. We use reliable shipping carriers to ensure that products are delivered safely and on time. We are not responsible for any delays or damages that occur during shipping. Handling time takes about 1-2 business days, and transit time takes about 5-7 business days.
- Returns and Refunds: We offer a 30-day return policy for unused and unopened products. Customers must contact us within 30 days of receiving the product to initiate a return. Refunds will be issued once the product has been received and inspected. Customers are responsible for shipping costs associated with returns.
- Chargebacks: In the event of a chargeback, we will provide all necessary information and documentation to the relevant authorities. We reserve the right to take legal action against customers who file fraudulent chargebacks.
By making a purchase from our store, you agree to our payment policy. We reserve the right to modify this policy at any time without prior notice. If you have any questions or concerns about our payment policy, please contact us before making a purchase.